Contact
Talk to us where you sell.
Questions about setup, billing, or whether WhatsApp commerce fits your catalog - message us in the channel your customers already use, or send the details and we will pick it up from there.
Message us on WhatsApp
Fastest route. We answer inside the same 24-hour window your own customers get - usually well under an hour on weekdays.
Open the chatWhen we are around
- Monday - Friday 9:00 - 18:00
- Saturday 10:00 - 16:00
- Sunday Closed
Times are GMT+6 (Dhaka). Messages sent outside hours are answered the next working morning.
Send us the details
Tell us what you are trying to set up and we will reply to the address you give us.
Before you write in
No. You sign up, and we walk you through connecting a number during onboarding. If your number is already on the WhatsApp Business app, we will cover how to migrate it without losing your chat history.
In India, Brazil, Mexico, and Indonesia, WhatsApp Pay is native. Everywhere else - Bangladesh included - you send a payment link in the thread, or confirm manually for cash on delivery.
No - it is a store builder. Customers message you first, which opens a free 24-hour window to complete the order. Broadcasts need opt-in and an approved template.
On WhatsApp, usually under an hour during the hours listed above. By email, within one working day. Anything that looks like a live store being down jumps the queue.
Yes. Products import from a CSV, and variants come across as proper options rather than separate listings.